By default, your voicemail will greet your callers with an automated message (e.g. “The person at extension # is unavailable.”). By recording voicemail greetings, you can make this message much more personal and give specific instructions to your callers.

1. Press the voicemail button on your phone then select “connect” or dial *99 to access the voicemail menu.

2. Press 0 for Mailbox Options.

3. Record the desired greeting type:

• Press 1 to record an Unavailable Message—this is the default and most common greeting used for a voicemail box.
• Press 2 to record a Busy Message—this alternate greeting can be recorded for system admins to use in a dial plan.
• Press 3 to record a Name—this greeting plays the recorded name followed by an automated message (only plays if no unavailable message exists).
• Press 4 to record a Temporary Message—once recorded, this message overrides any other voicemail greetings. In order to remove a temporary message, it must be deleted.

4. Follow the voice prompts to accept, review, or re-record the recording.

Tip: To delete a temporary message, dial *98 or *99 to access the voicemail menu. Press 0 for Mailbox Options, 4 for Record Temporary Message, and then 2 to Delete Temporary Message.

For more information and additional instructions please visit the GoTo support website: https://support.goto.com/connect/help/goto-connect-voicemail-guide#

The attached files have more information on the voicemail menu and operation of the Polycom phones.